How to change the email address of my Moreweb account?

How can I change the email address of my Moreweb account?

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In case you have lost access to your Moreweb account and need us to change your email address for you, we need you to send our legal team (legal@moreweb.nz), the below documents and information. Please note that there is a difference between personal and company accounts:

Personal account:

• A written and official request from the account holder, stating the wish to update the account email address, indicating the new email address.
• In order to identify the account, the letter shall include details and information about the domain account, including at least one domain.
• A valid and legible copy of the passport or ID card of the account holder.The telephone number under which the account holder is reachable.

Company account:

• A written and official request from the account holder, stating the request (including the new email address) to update the account email address.
• In order to identify the account, the letter shall include details and information about the domain account, including at least one domain.
• A valid and legible copy of the passport or ID card of the person representing the account holder (company).
• An official statement, which proves that the individual representing the company is entitled to request this change on its behalf, for example a power of attorney or extract from the company registration, stating the individual’s name.

After receiving the above required documentation, our legal team will verify the details and process the request.

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